Refurbished Notebook Warranty Policy

Coverage Period:

This warranty policy is valid for a period of 2 years from the date of purchase.

Coverage Details:

1. Hardware Components:

   • All essential hardware components of the refurbished notebook, including but not limited to the motherboard, memory (RAM), storage (hard drive or SSD), CPU fan, webcam, display and keyboard, are covered under this warranty.

2. Defective Parts Replacement:

   • If any covered hardware component is found to be defective during the warranty period, it will be replaced with an equivalent or compatible part.

3. Battery & AC Adapter Coverage:

   • Battery and AC Adapter are covered with 14-Day warranty in order to ensure their functionality. During the warranty period, If the battery or AC adapter fails, a replacement will be provided at 30% discounted price from its original value.

4. Labor and Service:

   • All labor and service costs associated with diagnosing and replacing defective components are covered under this warranty. This includes the cost of technicians' time and expertise.

5. Software:

   • The warranty does not cover the functionality of the operating system pre-installed on the refurbished notebook. If any software-related issues arise during the warranty period, reasonable assistance will be provided to resolve them.

6. Exclusions:

   • The warranty does not cover damage caused by accidents, misuse, neglect, improper handling, or unauthorized modifications.
   • Cosmetic damage, such as scratches or dents that do not affect the functionality of the notebook, is not covered.
   • Any third-party peripherals or accessories are not covered by this warranty.

Claim Process:

1. Contacting Support:

   • In the event of an issue, the customer should contact our customer support team via the provided channels, describing the problem in detail.

2. Troubleshooting:

   • The customer support team may guide the customer through basic troubleshooting steps to determine the nature of the issue.

3. Return Authorization:

   • If the issue cannot be resolved remotely, and it is determined to be a covered warranty claim, a return authorization will be provided.

4. Return and Repair:

   • The customer is responsible for safely packaging and returning the notebook to the designated service center. Once received, our technicians will promptly diagnose and repair the issue.

5. Replacement Parts:

   • If replacement parts are needed, they will be provided, and the refurbished notebook will be returned to the customer as soon as possible.

Terms and Conditions:

1. This warranty is non-transferable and applies only to the original purchaser of the refurbished notebook.
2. Any unauthorized attempts to repair or modify the notebook will void the warranty.
3. The warranty does not cover data loss. It is the customer's responsibility to back up their data regularly.
4. The warranty is valid only for defects in materials and workmanship and does not cover issues arising from normal wear and tear.

Disclaimer: This warranty policy is subject to change without notice. Customers are advised to review the warranty terms at the time of purchase.

Contact Details: ComputerG Service Department 

• Email: [email protected]
• Tel: +35722 250 676
• Address: Triptolemou 10A, 1087, Nicosia, Cyprus
  

Working Hours: 

• Monday - Friday: 8:30am - 1:00pm & 2:00pm - 5:30pm 
• Saturday: 9:00am - 2:00pm
• Sunday: Holiday

Computers Grading System:

• Brand New Sealed: Device has never been used and comes in original sealed factory salespack and covered with manufacturer warranty
• New Open Box: Device is new and could have been used as a demo unit, comes with original open-box
• Grade A+: Device is in like-new condition boxed in 3rd Party Box
• Grade A: Device is in a very good condition with minimal wear and tear boxed in 3rd Party Box
• Grade A-: Device is in mint condition with minor visible wear and tear
• Grade B: Device is in a good working condition with medium visible wear and tear
• Grade C: Device is in a good working condition but can have a visible dent, crack or missing part